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Working at Kids Help Phone

Since 1989, Kids Help Phone has been at the forefront in providing help and hope through its phone and online counselling services, earning the respect and trust of kids across Canada. When young people feel like there’s nowhere to turn, when parents, schools and social services are unavailable, closed, backlogged or simply not accessible for any reason, Kids Help Phone is there. Young people know that when they reach out to Kids Help Phone, any time of the day or night, they’ll be connected with a professional counsellor who can provide immediate, kid-friendly insight, help and direction on a wide variety of issues that are relevant to kids.

In 2008, Kids Help Phone helped young people in need from almost 3,000 Canadian communities more than 2.2 million times through its phone and online services.

Our staff includes:

approximately 100 Full and Part Time counsellors;
more than 40 fund development employees;
a small nucleus of administrative staff; and
more than 10,000 committed volunteers.

As a valued member of the Kids Help Phone team, you will be a part of a flexible and enriching work environment that includes:

challenging professional opportunities;
orientation, training and supportive supervision and direction;
open communication and collaboration;
clear job expectations, personal objectives and annual reviews;
an attractive benefits package for full-time staff.

Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agoniingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead.