“I can’t remember a night I have not cried myself to sleep since I was 11”: A counsellor’s story, by Cheryl-Lynn

by Cheryl-Lynn on August 25, 2015 under Counsellor’s Story

“Hello, you’ve reached a counsellor. How can I help you tonight?” I waited.  I heard soft sobs; he spoke so fast, I could not decipher his story. “Are you safe right now?  Are you okay?” “Yes, I am safe. I’m at home alone.  My parents are at my school meeting teachers. It’s the parent-teacher meeting […] Read more

School stress and new beginnings: Cassandra’s* story

by Cassandra on August 12, 2015 under In My Own Words

I’m 17 years old and in my final year of high school. I should be having fun, enjoying my last moments of freedom, but I’m so stressed! I had no idea trying to make all these plans for the future would be so overwhelming. My teachers just keep piling on homework and projects on top […] Read more

Some secrets are too big to keep: A counsellor’s story, by Louise

by Counsellor Louise on July 20, 2015 under Counsellor’s Story

Weather can affect a counselling day. If the weather – good or bad – is keeping kids indoors, there’s a good chance we’re gonna be hearing from them. And it’s not just boredom…they may have been considering contacting us for a while and this imposed restriction just provides the opportunity they’ve needed to take time and […] Read more

I wish this was unusual but sadly it’s not: A counsellor’s story, by Louise

by Counsellor Louise on July 13, 2015 under Counsellor’s Story

Sometimes, in the midst of a call, you get a sense that it’s a pivotal moment for the young person at the other end. And most often we’re privileged to be a witness to their thoughts, feelings, experiences… She was 15 and full of bravado when she first came on the line. She was and […] Read more

Google’s great, but it’s not a compassionate voice, by Counsellor Dave

by Counsellor Dave on July 7, 2015 under All

Often when my friends learn that I work at Kids Help Phone part-time, one night a week, they are quick to say something like, “oh, that’s so good that you volunteer at something like that…” and I immediately correct them to let them know that I don’t volunteer, that all of the counsellors are trained […] Read more

“I could hear in his voice how alone he felt.” A counsellor’s story, by Dave

by Counsellor Dave on July 3, 2015 under Counsellor’s Story

I’ll never forget the call I took from a young man a few years ago. At first it seemed he wasn’t even at all sure what he wanted to talk about. I soon realized, though, he was making small talk with me so he could decide if I was someone he could trust, someone he […] Read more

“I knew she was going to be safe.” A counsellor’s story, by Shannon

by Counsellor Shannon on June 25, 2015 under Counsellor’s Story

Working in a 24/7 environment means that we all work different shifts, so we cannot guarantee that kids will get the same counsellor if they call again. Because, we help these young people with “in the moment” counselling sessions, we encourage them to develop a relationship with the service rather than with specific counsellors. Because […] Read more

“This young man’s life was saved that night.” A counsellor’s story, by Dave

by Counsellor Dave on June 18, 2015 under Counsellor’s Story

A number of years ago I took a call from a young man, about 17 years old, who told me quite matter-of-factly that he was going to kill himself that Friday night. In the first few minutes of the call, I did what all counsellors are supposed to do:  I listened and managed to ask […] Read more

Connecting with kids in Canada’s most isolated communities, by Counsellor Lindsay

by Counsellor Lindsay on June 9, 2015 under Counsellor’s Story

“There’s about 100 people in my town.” “I live about 4 hours from anything” “You have to take an airplane to the nearest hospital” “It feels like I’m a million miles from anyone who can help me” Many issues that young people face are isolating. If you’ve ever struggled with depression, self-harm, or suicidal thoughts […] Read more

He didn’t know what to do: A counsellor’s story, by Louise

by Counsellor Louise on June 2, 2015 under Counsellor’s Story

Often it’s particular calls that bring home the poignant nature of what we do here. I used to say that every day there’s one kid I come to work for, that one that calls needing “to be heard” and that I’m here to listen to. Once, it was a call from the Northwest Territories. A […] Read more