Stats & Resources
What kids contact us about
- 27% of counselling sessions relate to mental or emotional health
- 20% of counselling sessions relate to peer relationships
- 13% of counselling sessions relate to family relationships
- 9% of counselling sessions relate to bullying/ harassment
- 8% of counselling sessions relate to violence/ abuse
- 6% of counselling sessions relate to suicide
(Statistics for 2013)
As a national charity, Kids Help Phone provides support for the 6.5 million kids and teens across the country. To learn more about how Kids Help Phone provides support in each province, check out the regional impact reports below.
As previously mentioned elsewhere on this site, telephone counselling has increased by a staggering 127 per cent since 2010. This indicates that while Kids Help Phone now offers online support, many young people still want to hear a voice at the other end of the line.
Furthermore, since 2013 there has been:
- a 29% increase in counselling sessions from young people struggling with mental and emotional health concerns
- a 22% increase in counselling sessions from young people with thoughts of suicide
- a 29% increase in demand for Live Chat counselling
- a 16% increase in callers aged 17-20+ who, in general, deal with a far more complex range of issues
All of this serves to highlight the importance and necessity of the services Kids Help Phone provides. Young people need our donor-supported services now more than ever.
About our counsellors
All of our counsellors are paid professionals who offer a variety of backgrounds in academic and clinical specialties, including social work, education, psychology, sociology, and child and youth services.
Our counsellors are available for media interviews to offer insights and tips on a variety of issues and topics that affect kids today, including:
- Mental health (including depression and anxiety)
- Dating and relationships
- and more…
Need b-roll to accompany your Kids Help Phone story? We are happy to provide you with footage from our call centre, which can be downloaded here.
Although the phone is still a crucial lifeline for young people reaching out to Kids Help Phone, there are also many other ways for youth to find support, especially if they don’t feel ready to pick up the phone. Just as communications technology has evolved, so too have our service platforms, and today what began as a phone counselling resource has progressed to meet young people’s needs in a number of ways. These include:
- The Info Booth is the section of our website that provides kids and teens with reliable, practical information and tips on a wide range of topics.
- Always There is a free, password-protected app that provides teens with quick access to helpful tips, inspirational quotes, and a feelings log – all aimed at helping them cope with stress.
- Live Chat counselling connects kids through our website to one-on-one real-time guidance from our professional counsellors.
- Resources Around Me is the largest database of youth-serving programs and services in Canada. Owned, operated and maintained by Kids Help Phone, it allows youth to easily search for and locate credible services and resources in their community.
- Your Space offers interactive games, tools, quizzes, and more.
Since 1989, more than 7.1 million young people have connected with Kids Help Phone’s professional counsellors. Here are a few of the many highlights over that time:
1989: Kids Help Phone lines go live on May 16. In the first year 86,000 calls came in.
1993: Kids Help Phone takes its one millionth call.
1996: Kids Help Phone launches its first website.
1997: Kids Help Phone’s French-language website launches, and the Montreal counselling centre opens.
2002: Kids Help Phone launches Ask us Online, its first online counselling service that allows young people to write to a counsellor.
2011: Kids Help Phone launches the Live Chat pilot, giving kids an opportunity to connect with counsellors through instant messaging.
2012: Kids Help Phone launches its first app, Always There.
2014: Kids Help Phone launches Resources Around Me, a tool that helps teens find support within their community.
Media guidelines for reporting on suicide
We recommend that journalists reporting on suicide refer to the Canadian Psychiatric Association’s guidelines for suicide reporting.
If you are a member of the media reporting on mental health, Mindset is a resource created by Canadian journalists to help members of the media write accurate, insightful stories about mental health.