Stats & Resources

What kids contact us about

(Statistics for 2013)

As a national charity, Kids Help Phone provides support for the 6.5 million kids and teens across the country. To learn more about how Kids Help Phone provides support in each province, check out the regional impact reports below.

British Columbia
Manitoba and Saskatchewan
Atlantic Canada
Yukon, Northwest Territories and Nunavut



As previously mentioned elsewhere on this site, telephone counselling has increased by a staggering 127 per cent since 2010. This indicates that while Kids Help Phone now offers online support, many young people still want to hear a voice at the other end of the line.

Furthermore, since 2013 there has been:

All of this serves to highlight the importance and necessity of the services Kids Help Phone provides. Young people need our donor-supported services now more than ever.


About our counsellors

All of our counsellors are paid professionals who offer a variety of backgrounds in academic and clinical specialties, including social work, education, psychology, sociology, and child and youth services.

Our counsellors are available for media interviews to offer insights and tips on a variety of issues and topics that affect kids today, including:


Need b-roll to accompany your Kids Help Phone story? We are happy to provide you with footage from our call centre, which can be downloaded here.

Our services

Although the phone is still a crucial lifeline for young people reaching out to Kids Help Phone, there are also many other ways for youth to find support, especially if they don’t feel ready to pick up the phone. Just as communications technology has evolved, so too have our service platforms, and today what began as a phone counselling resource has progressed to meet young people’s needs in a number of ways. These include:



Since 1989, more than 7.1 million young people have connected with Kids Help Phone’s professional counsellors. Here are a few of the many highlights over that time:

1989: Kids Help Phone lines go live on May 16. In the first year 86,000 calls came in.

1993: Kids Help Phone takes its one millionth call.

1996: Kids Help Phone launches its first website.

1997: Kids Help Phone’s French-language website launches, and the Montreal counselling centre opens.

2002: Kids Help Phone launches Ask us Online, its first online counselling service that allows young people to write to a counsellor.

2011: Kids Help Phone launches the Live Chat pilot, giving kids an opportunity to connect with counsellors through instant messaging.

2012: Kids Help Phone launches its first app, Always There.

2014: Kids Help Phone launches Resources Around Me, a tool that helps teens find support within their community.


Media guidelines for reporting on suicide

We recommend that journalists reporting on suicide refer to the Canadian Psychiatric Association’s guidelines for suicide reporting.

If you are a member of the media reporting on mental health, Mindset is a resource created by Canadian journalists to help members of the media write accurate, insightful stories about mental health.