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What does it mean to be there?

It means providing the immediate help and hope that young people need and deserve 24 hours a day, 365 days a year.

Every day, Kids Help Phone counsellors answer calls and online questions from across Canada. No matter what the problem or concern our counsellors are there to provide immediate and caring support, information and referrals to the kids who reach out to us.

Our Mission

Our mission is to improve the well-being of Canadian children and youth by providing them anonymous and confidential professional counselling, referrals, and information through technologically-based communications media. Last year, we helped Canadian kids in need well over two million times through our phone and online counselling services.

Learn more about Kids Help Phone by clicking on the following links in the left navigation bar:

Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead. Brenda called Kid’s Help Phone to vent about her parents. She said they were being unreasonable by not allowing her to meet a boy. The 15-year-old was considering sneaking out anyway. A few questions revealed that the boy was someone she’d “met” on the Internet – and that he’d first said he was 15, but was actually 29. The KHP counselor talked about Brenda’s natural curiosity, but also about possible dangers. It didn’t take long for Brenda to admit to having “funny feelings” about it. By the end of the call, she’d decided to try to find someone her own age, met the “old-fashioned” way. Mike told us he was traveling fast on the road to nowhere. He wanted to get off drugs and off the streets. The KHP counselor calmed Mike, assessed his needs, and found him a safe shelter. Years later, Mike called again. Now 20, he was back in school, with a steady job and a new life. He was calling to say thanks – not just for what KHP had done, but most of all for listening to him and believing in him. Mike says KHP helped him turn his life around. Today, he spends his spare time helping street youth. Ten-year-old Megan was being sexually and physically abused. Two nights earlier, she’d been placed in a foster home, but didn’t feel comfortable talking to her foster parents yet. With gentle prompting, Megan began to tell her story. Her feelings were agonizingly mixed. Despite everything, she missed her mom’s bedtime stories and the familiarity of home. It meant a lot to be able to talk about her feelings with someone she could trust. Together, Megan and KHP looked at what Megan could do to make things easier, like getting bedtime stories on tape. She was grateful to be reminded that her foster home would become more familiar each day, and that KHP would be there whenever she needed it in the days ahead.